I was having the same trouble. After looking into it a bit, I found [*.]cdndex.com cookie was blocked (as I default to block all cookies except those set to allow). After enabling this cookie and requesting a password change again, it successfully sent me the mail. As I didn't have any...
Is there even a point in having this take place in Japan? From the 10 chapters I went through, it seems like the attitudes and demeanor of the characters in this don't differ from those in the stereotypical wuxia.
I'm more curious about his voice, he went in there as a guy, without any knowledge he would have to pretend to be otherwise, and there was no suspicion from celestia of his gender when talking with him?