"He massacred people for petty reasons but he spoke frankly to those of low status and washed his hands often, and he rewarded those who fought to the death for him, so clearly he can't be described as cruel and heartless." Well, I guess you need to be a dirty, tardy alcoholic who doesn't reward good service in order to qualify as cruel, right? By that metric, Genghis Khan would be perhaps the most saintly man in history, and surely nobody would object to that.